FAQ

FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY

How Do I Order A Custom Made Shirt?
You can follow these instructions on how to order a custom made shirt>

How Do I Create & Save A Measurement Profile?
You can follow these instructions on how to create and save a measurement profile>

What is the import and sales tax situation on your shipments?
In most cases, particularly with lower value purchases, there is no tax to pay on arrival.

Which countries can you ship to?
We can ship to anywhere in the world. We have a standard postage rate regardless of your location.

How do I know when my order has been dispatched?
You can check the status of your order by logging into your account and clicking on Orders. When your order has been dispatched you will be able to see the status along with the tracking number.

How long does shipping take?
It takes 4-10 days to make your order and shipping time takes another 10-14 business days depending on your location.

What methods do you use for shipping goods?
The main shipping methods we use are Economy DHL and Registered Air Mail. There is detailed information on shipping times and how to track your order on our Shipping Page.

How do I track my shipment?
The way to track your order will depend on the shipping method used. You can tell what was used by looking at your tracking number in your account. There is detailed information how to track your order on our Shipping Page.

What should I do if I haven’t received my shipment?
If your shipment has not arrived in the time specified, first try to track your parcel by calling your local postal service which we will provide in tracking page – they will be able to tell you the exact whereabouts of your shipment. If you are unable to obtain information on your parcel, contact our customer service representative and they will be able to assist you.

ALTERATIONS & RETURNS

Do you offer alterations on garments?
Yes, we offer free alterations on all garments. First we need to determine if the garment is alterable or it needs to be remade. We will also reimburse you to have your garments altered locally. Take a look at our alterations page for more details.

What is your returns policy?
We offer 30 a day money back guarantee on all first time orders, so there is zero risk in giving our service a try.

What address should I return items to?
This will depend on where you are located, so just email us explaining that you would like to return your garment and our customer service representative will be able to assist you further.

SIZING

How do I take my own measurements?
We have detailed instructions for taking your measurements that are very easy to follow. If you stick to these you can’t go wrong.

Can I get a professional tailor to take my measurements?
Yes you can, however it is very important that your tailor still follows out instructions on our site. Some tailors take measurements in a different way. The measurements that you submit must be consistent with our measurement instructions on our website.

Do you save my measurements for future orders?
Yes, your measurements are automatically saved as a measurement profile which you can access from your account area. You can manage your measurement profiles and make adjustments from your account.

Should I submit body or shirt measurements?
This depends on whether you already own a shirt that first you well. If this is the case, then measuring a shirt is a great option, as we will follow those measurements exactly. If you decide to submit body measurements, our tailor will decide on the appropriate finished shirt size based your selection of Slim, Regular, or Loose Fit. Body measurements are the best option if you are not able to find a shirt that fits your well. Let us produce a shirt that will fit you better than any other you have experienced.

What are the dimensions of your standard sizes?
If you are in a hurry and just want to order a standard size shirt, this is fine. You can get an idea of what the dimensions of our standard size shirts will be by looking at the table on our Measurements page.

PAYMENT & INQUIRIES

What forms of customer support does Shapes Bespoke offer?
We offer Monday to Saturday email support and endeavor to get back to you within 24 hours, but usually much faster.

Is it safe to use my credit card shopping on Shapes Bespoke?
We have a fully secure payment gateway powered by 2checkout. It is completely safe using your credit card on our site.

What credit cards do you accept?
We accept all well-known credit cards including Visa, Mastercard trough the secure payment gateway powered by 2checkout

What will appear on my credit card statement?
The charge on your bank statement will appear as 2CO.COM*shapesbespoke.

Do you accept bank transfer or PayPal?
We do accept PayPal through fully secured gateway powered by 2 Checkout.

Do you accept bank transfer or PayPal?
We do accept bank transfer for larger corporate orders. Email us for further details.

PRODUCT & DETAILS

How long does it take to make the garments?
It takes us 4-10 days to make a shirt, and 5-8 days to make a suit. Sometimes we may have a question about your measurements which can delay the process, however we want to ensure we get your fit right first time.

Where are Shapes Bespoke’s fabrics from?
Shapes Bespoke is constantly sourcing new fabrics based on demand and popularity. We import fabrics from Japan, Italy and China. All our fabrics are scrutinized for quality before being added to our range.

How are Shapes Bespoke shirts such good value?
Shapes Bespoke has been selling custom menswear online for almost 10 years now. We have refined our processes so that we can pass on the best value to you, the customer. We have low overheads, and put all our effort into give you a good experience, and most importantly producing the best quality garments for great value.

When I receive my shirts, the colors are Slightly different from the 3D Designer. Is this normal?
Yes, Each screen resolution is different and there are chances that the color may vary. However, we have sold Hundreds of custom-made garments and the feedback about the quality from the 3D Designer has been amazing, it is very close to the actual.

The color I ordered if different from the one I received. Do I have the wrong shirt?
The tone and saturation of colors can vary according to the quality of the screen you’re viewing it on. Please keep a margin for slight variations. 

How are you able to offer such affordable prices for custom made garment?We are able to offer such prices because we are tailor-made facility and we have the right infrastructure in place to support tailor-made shirts and suits for the masses. Our aim is to put our product out there for everyone to experience the exclusivity of ordering tailor-made garments at a reasonable price. We have a narrow and reasonable profit margin as we enjoy the satisfaction our customers get from experiencing our top quality and high-class shirts.

HOW DO YOU CHARGE THE SAME PRICE FOR FULL BESPOKE AS MY OFF-THE-RACK SHIRTS?
We take what you’re paying now for a store, a salesman, a middle-man, and invest it in your shirt. By not working with any licensing companies, multi-level sales people and big box distributors, we’re able to take out several markups and pass the savings onto you.

I’d like to purchase uniforms for my company, are you able to provide such services?
Yes, we have a lot of experience in uniform business. For more details, visit our corporate Clothing Page. Or please contact us at sales@shapesbespoke.com