Returns Policy

RETURNS POLICY

 SHIRTS – First Time Customers

You can try out our service with zero risk. If you are not happy with your first shirt, simply return it for a full refund, no questions asked.

Returns must be made within 30 days of arrival. Return costs are the customer’s responsibility unless the shirt is faulty. A return authorization must be obtained, at which time the return location and instructions will be provided. All our shirts are tailored in Asia, so returns need to be sent there.

Most times instead of refund we can alter the shirt to fit you at no charge – in this instance we will bear the return cost if you send us the postal receipt.

Note that the above only applies to single shirt purchases. If you decide to order more than one shirt up front, you do so at your own risk. Our ‘no questions asked’ guarantee will only cover the first shirt. We recommend against ordering multiple shirts upfront.

In cases where a first time customer orders multiple shirts, we may elect to make and send one shirt first if we feel the sizing is complicated.

All returns must be in ‘as new’ condition, in the packaging in which it was delivered to you. ShapesBespoke will not accept returns that have been worn or stained.

Note that we add room to your body measurements to construct your shirt based on our discretion and treat each shirt on an individual basis. You can get an idea of how much we are likely to add to your body measurements by reading the ‘Measurements’ page on our website.

Unable To Deliver – If the postal service has made an attempt to deliver your parcel and has been unable to do so, they will hold it for 2 weeks before returning it to sender. You can collect it from the post office or ask them to deliver again. If you have not made reasonable effort to receive your parcel and it is returned to sender, we will not accept responsibly for this, and you will not be eligible to request a refund. As courtesy, we do offer to resend your parcel to you, once it has come back to us.

 SHIRTS – Subsequent orders

If you are a returning customer, and for some reason your shirts do not turn out as well as the previous, you are entitled to return the shirts to us for alteration or remake as long as the following conditions are met:

–     An error has been made by ShapesBespoke.com. (A 50% half price replacement can be provided where an error has been made by the customer.)

–     Returns must be made within 30 days of arrival.

Returns do not include postage (unless the shirt is faulty). The cost of returning your purchase to us is your responsibility.

‘Perfect Fit’
We have to allow the tailors a working tolerance due to the inexact nature of making a shirt. We allow them to be within 1 cm on all measurements entered, other than collar which we expect to be within 1/2 cm. We can’t guarantee any closer tolerance than this due to variations between different fabrics and different tailors. We never recommend trying to design a shirt to fit too closely because the danger is is that it may turn out to be at the lower end of the tailor’s working tolerance and be too tight. It is far preferable when designing to allow a bit extra, or at least stay on the high side of the measurement.